Success Stories

Hearing Loops Canada

Hearing Loops Canada

Duane Melchert
Red Deer, AB

Hearing Loops Canada (HLC) was founded in September of 2016 by Duane Melchert and is a Division  of X-cel Communications Inc. HLC is proud to be an authorized/certified supply and install company for Contacta loop systems and products. HLC brings clear communication and enhanced sound quality to the hard of hearing in all walks of life, from shops and offices, to the largest theatres, auditoriums and sports stadiums.
What is a hearing loop?
A hearing loop consists of a microphone, an amplifier and, in the place of a loudspeaker, a coil of wire placed around the room. Sound waves from the speaker’s voice going into the microphone are changed into an electric current, amplified, and then sent through the coil which emits a magnetic field in the room.

The field is picked up by the “T” switch of a hearing aid, amplified, and converted back into sound. Hearing aid users sitting within the loop system can pick up the speaker’s voice or other auditory stimulus with a minimum of distortion and no background noise simply by turning on the “T” switch on their hearing aids. The loop is fully adaptable to television, radio, stereo, tape recorder or movie projector.

According to CHHA – National over 4.3 million Canadians have hearing loss and is only growing.

Duane successfully completed the Community Futures BizStream Program in 2017, allowing his business to become SeCor certified. This certification allowed the business to meet the criteria and safety requirements in order to successfully bid on Government and large corporate contracts. In addition, Community Futures Central Alberta provided assistance and guidance in developing new licencing agreements and provided capital for Duane’s business to grow.

“As a small business owner being asked to participate in the BizStream Small Business Program by Community Futures Central Alberta is one of the best things that could have happened to me and my company. This program made me look at and understand my business in ways I never thought possible. It wasn’t an easy journey nor should it be. I am proud to say we are now SeCor certified and have produced policy and procedures we never had before. This has opened up new doors and opportunities. Thank You.” Duane Melchert

Contact Us

5013 49 Avenue
Red Deer, AB  T4N 3X1
P: 403-342-2055


Communities Served

Alhambra, Bearberry, Benalto, Bergen, Betula, Bowden, Burnstick Lake, Campaign, Caroline, Carstairs, Cline River, Condor, Cremona, Crump, Dickson, Didsbury, Doan, Eckville, Elkton, Harmattan, Innisfail, James River Bridge, Leslieville, Markerville, Nordegg, Olds, Penhold, Pine Lake, Red Deer, Rocky Mountain House, Shawtz, Spruce View, Stauffer, Sundre, Sylvan Lake, Water Valley, Wessex, and Westward Ho.